Centre for Perfect Care
Continuously improving the services we provide
Continuously improving the services we provide
Who we are
At Mersey Care, mental and physical health and wellbeing is our core business. We serve more than 11 million people across the North West with 7,113 whole time equivalent staff, offering specialist inpatient and community services that support mental health, learning disabilities, addictions, brain injuries and physical health in the community. We are one of only three trusts in the UK that offer high secure mental health facilities.
In 2018 the CQC rated us ‘good’ overall and ‘outstanding’ in the well led domain. We have also won the National Patient Safety Awards prize for Changing Culture.
At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users and carers to design and develop future services together.
Our staff created our core values: Continuous Improvement, Accountability, Respect, Enthusiasm and Support.
In 2017 Mersey Care successfully attracted £5m of central NHS funding to accelerate our ambition to digitally transform our services. We are working on a number of projects looking at delivering exceptional care, efficiently, through the use of world class digital technology and information.
We pride ourselves on our clinical innovation, clinical practice, idea generation and research which creates the demand for intervention from external organisations.
Mersey Care’s ambition is to strive for perfect care for the people we serve. We have set our own ambitious goals in pursuit of this, but on a day to day basis, this means getting the basics of care right consistently, repeatedly and predictably. For example, when a service user receives information about their appointment, when medication is dispensed, when care plans are produced.
What we're doing
Our whole approach to the provision of commercial services is underpinned by innovation to create better quality and outcomes for our service users. The Commercial Team works closely with colleagues who perform research and deliver Trust clinical services, focusing on diversifying and generating income that can be reinvested to support the delivery of NHS services.
Using the skills and expertise of our clinical services, we have expanded and shared our learning both nationally and internationally.
We have developed a wide portfolio of activities including:
